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Frequently Asked Questions

Q: Is the battery on my laptop covered under warranty?
A: On new and Grade A refurbished latops the battery will be covered by ours or the manufacturers warranty, whichever one is relevant.
On 2nd user machines we only guarantee a minimum of 30 minutes of charge.

Q. If I purchase a refurbished computer or laptop what condition will it be in?
A: All of our refurbished computers and laptops undertake a detailed and thorough reconditioning process. We run extensive hardware diagnostic tests to ensure all the components are fully functional. Hard drives are securely wiped to the highest levels. (MOD Standards) and any components showing signs of wear or stress are replaced. Some computers/laptops may have slight marks and scratches on their cases but these will be cosmetic only. We pride ourselves on only selling the highest quality refurbished products.

Q. I am about to purchase an item but need to speak to someone first regarding a query?
A: Please contact us via Live help by clicking the link below or by telephone (954) 580-7843

Q. Is it safe to buy online?
A: Yes card details are processed by Authorize.Net using Industry Standard 128-bit SSL encrytion eliminating all danger that your details will be compromised in anyway. 

Q. How do I create an account?
A: If you do not have an account then you can create one by clicking "My Account" on the top navigation links on our website, you also get the option to create a new account during the ordering process if you do not already have one.

Q. What payment methods do you accept?
A: We accept Visa, Visa Debit, MasterCard. 

Q. How much is shipping & handling?
A: Shipping is automatically calculated prior to submitting your payment information.  Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices.

Q. How long does it take for my goods to arrive?
A: Click the "My Account" link at the top right hand side of our site to check your orders status.

Q: What about warranty?
A: We offer 3 months RTB warranty on all refurbished desktops and on refurbished Laptops unless otherwise stated, this does not cover batteries on refurbished laptops. For more information on warranty issues please click visit our customer services page and scroll down to "Returns/Refunds Policy" information.


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